Do you have favorite props you use with your patients? Let us and your colleagues know in the comments section. Here’s a familiar — and stressful — story for physicians and patients alike. Laura ...

Nothing is as effective as a visual aid in presenting the benefits of F&I products to car buyers. Why? Visual sales aids "substantiate product claims," said Glenn Roberts, national training and ...

It's been said that people retain 10 percent of what they read, 20 percent of what they hear, 30 percent of what they see, and 50 percent of what they hear and see. Training professionals often ...